Services Application Managed Services

Services

Application Managed Services

We take the complexity and overhead of managing your back-end business systems away from our customers so they can focus on running their business - lowering their Total Cost of Ownership and increasing their SAP Return on Investment.

Savantis’ SAP Application support includes:

  • Help Desk support: The continuous helpdesk support for SAP Application management services and call resolution is enabled through a centralized help desk with 24/7 coverage, support through web, phone, email and chat channels and improvement in incident management through training programs for helpdesk users.
  • Functional and Technical Support: Incorporates functional and technical support which includes business analysis, functional enhancements where required, and technical enhancement of RICEF (Reports, Interfaces, Conversions, Enhancement, and Forms). Savantis’ functional experience has been developed after 20+ years of experience across different industries, domains and geographies, and assists clients in change management initiatives in SAP, mobility, and more.
  • System Administration and Monitoring: Includes a team which supports implementation and rollout for new SAP projects through system configuration support, and transport management. We also monitor SAP system performance and execute corrective and routine maintenance activities such as back-up and archival through SAP solution manager.

We support round-the-clock operations with consultative, technical expertise and infrastructure support. Our smart management of great people has allowed us to keep our rates competitive, without needing to offshore to low cost/low quality places. 

Savantis’ SAP Application Managed Services will provide you the freedom of focusing on business priorities, and not technical considerations. You can now focus on streamlining business processes, reducing total cost of ownership and your mission-critical objectives, which matter the most to your organization. In addition, the program provides the flexibility to scale up or down when needed to meet changing business environments.

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Key Takeaways

  • Predictable and transparent support costs
  • Reduced risk
  • Reliable and sustainable operations
  • Lowered TCO
  • Agility and flexibility to scale in order to align with changing business environments
  • Unmatched expertise to suit medium to large enterprises
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